Every customer has their own unique set of needs and capabilities, so Outset offers differentiated service agreements that are designed to meet the needs of each account. Through a combination of planned maintenance, on-site responsive support, after-hours labor, phone support, software updates and online resources, Outset’s experienced and highly trained field service engineers and technical support team members help each customer get the most out of their Tablo program.
For those customers with on-staff technical support teams, Outset offers a Biomed Partnership program. Hospital biomed technicians will be expertly trained by Outset to maintain and service the Tablo Hemodialysis System providing operational independence and quick technical responsiveness for their in-house Tablo dialysis programs.
With Outset, customers get fast, reliable service coverage from a dense support network across the U.S., as well as 24/7 phone support, logistics capable of same-day and next-day parts delivery, and a U.S.-based technical support center that can remotely identify and resolve issues and upgrade software over-the-air.